What makes us stand apart as a dependable IT and software service provider?

By simply combining experienced teams, well-structured processes, and clear communication, to consistently deliver across projects.

What types of engagement or hiring models do we have for clients?

A client can choose from a fixed-cost project, a dedicated development team, or a flexible time-based engagement model.

How quickly can the team initiate the project after discussions?

Almost all projects begin as quickly as possible in the minimum possible business days once the scope, timelines, and terms are finalized.

What is the process of onboarding a dedicated developer team?

Based on requirements, relevant team selection takes place followed by a structured kickoff process aligning the best available resources.

Does ongoing maintenance and post-launch support come with it?

Yes, ongoing support, maintenance, optimization, monitoring, and post-launch services are included.

How is client data security ensured?

By following strict access control protocols, securing infrastructure with systematic processes, and confidentiality agreements.

What is your approach to project management and delivery?

We use agile methodologies with defined milestones, regular updates, and continuous quality checks.

Cattivo - A Custom Jewelry ERP for Inquiry, Sales, Costing & Fulfillment

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Client Overview

Thomas approached Web Nautical to build Cattivo, a custom ERP for their jewelry business, built to bring inquiry handling, sales team management, R&D and costing, production and QC, inventory and sourcing, and shipping into one connected system. The platform also needed to coordinate two separate companies working together on every order – Gibraltar, which manages sales and customer-facing inquiries, and Cattivo, which handles the majority of production – with commission tracked automatically between them.

Our Approach

Discovery & Vision Alignment

Ran structured discovery sessions with the client to turn a still-forming idea into a clearly defined, end-to-end ERP flow across sales, R&D, sourcing, costing, production, and QC.

Workflow & Role Mapping

Mapped all four inquiry scenarios and defined clear responsibilities for every role - Sales, R&D, Sourcing, Costing, Production, QC, Super Admin, and Vendor - and how Cattivo and Gibraltar hand work between each other.

Core ERP Build (React + Node.js + PostgreSQL)

Built the foundation for inquiry capture, sales team dashboards, and role-based access across teams.

Inquiry & Routing Engine

Built the logic to route each inquiry down the correct path based on which of the four scenarios it falls into.

R&D, Estimate & Costing Workflow

Built the handoff between R&D and the costing team, including the additional estimate step needed for description-only and sketch-only inquiries.

Production, Vendor & QC Workflow

Built the flow where Cattivo's production role assigns orders to vendors, QC reviews the finished work, and failed checks route back to the vendor for correction.

Inter-Company Order Flow

Built the order handoff between Gibraltar and Cattivo, with commission tracked automatically as an order moves through both companies.

Inventory & Sourcing Module

Built tools for the sourcing role to manage daily material price updates and inventory levels.

QA, Security & Launch

Tested every inquiry path, role handoff, and QC rework loop end-to-end before deployment on Cloudways.

The Challenge - Before and After Cattivo

Before Cattivo, the business ran its inquiry-to-delivery process across scattered channels and manual handoffs:

✓

Inquiries came in from multiple, disconnected sources - website enquiries and manually created ones had no single system to live in or move through consistently

✓

Custom design requests had no structured path - sketches, written descriptions, and style modifications were handled case-by-case, with no clear process for getting from a customer's idea to a costed, production-ready order

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Coordination between the two companies was manual - handing an order from Gibraltar to Cattivo for production, and back again for delivery, relied on manual communication rather than a shared system

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Vendor quality checks had no formal process - production was assigned to vendors, but there was no structured way to track quality checks or send work back for correction when it didn't meet the mark

With Cattivo in place, every inquiry – however it arrives or however defined it is – follows a clear, trackable path from first contact through R&D, costing, production, QC, and delivery, with roles, responsibilities, and inter-company handoffs all managed inside the same system.

Our Development Process

A structured approach to design, development, testing, and seamless delivery.

EXPLORE
Planning
Market study
User needs
Tech scope
Design
Wireframes
UI/UX flow
Branding
IMPLEMENT
Development
Backend setup
Custom feature
Mobile build
Testing
Bug fixes
Performance check
Security test
EXECUTE
Launch
Website Live
Marketing push
User onboarding
Maintenance
Regular updates
Feature upgrades
User support

What We Built

A single ERP covering the full inquiry-to-delivery lifecycle, starting with four distinct ways an inquiry can begin:

R&D & Estimate Workflow

every inquiry is reviewed by the R&D team; for description-only and sketch-only inquiries, R&D first prepares an estimate of what's needed before handing off to costing

Costing Management

the costing team takes over from R&D to finalize pricing and manage the order forward

Two-Company Order Handoff

once an order is confirmed, Gibraltar passes it to Cattivo, which handles the majority of production

Production & Vendor Assignment

a dedicated Production role within Cattivo assigns confirmed orders out to vendors for manufacturing

Quality Control (QC)

once a vendor completes a piece, QC reviews it against the order's specifications; if it doesn't pass, it's sent back to the same vendor to be corrected before moving forward

Sourcing & Inventory

a dedicated sourcing role manages daily material price updates and keeps inventory levels current

Sales Team Management

sales team members can create and manage inquiries directly, alongside the ones coming in from the website

Super Admin Oversight

a super admin role has full visibility across sales, R&D, sourcing, costing, production, QC, and both companies

Shipping & Tracking

once QC approves an order, Cattivo sends it back to Gibraltar, which manages final delivery to the customer and retains its commission

- Thomas, Founder, Cattivo

Honestly, I knew what pieces I needed - sales, R&D, sourcing, costing, production, QC, two companies - but I couldn't picture how they should all fit together as one system. The team spent real time understanding our business and helped me think through the flow properly before building anything. Cattivo today reflects exactly how we actually work, not just what I originally described.

Technology Stack

The Nike MFS PlayKit was built on a carefully selected tech stack, designed to handle large-scale data, deliver fast visualizations, and provide a smooth, reliable experience for users.

Frontend: React.js

Real-time Layer: Node.js + Socket.io (live chat microservice)

PostgreSQL

Hosting/Infra Cloudways

Conclusion

Cattivo shows how Web Nautical can turn a genuinely complex, multi-team, multi-company business process into one coherent ERP - without flattening the real-world nuance that made it complicated in the first place. Built on React, Node.js, and PostgreSQL, and hosted on Cloudways, the platform now carries every jewelry inquiry, however it starts, cleanly through R&D, costing, production, and delivery. If you're looking to build a custom ERP or workflow platform for a business with complex, branching processes, our team can help you go from concept to launch.

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Cattivo – A Custom Jewelry ERP for Inquiry, Sales, Costing & Fulfillment

Team size

Client Location

Timeline

Client Overview

Our Approach

Discovery & Vision Alignment

Workflow & Role Mapping

Core ERP Build (React + Node.js + PostgreSQL)

Inquiry & Routing Engine

R&D, Estimate & Costing Workflow

Production, Vendor & QC Workflow

Inter-Company Order Flow

Inventory & Sourcing Module

QA, Security & Launch

The Challenge - Before and After Cattivo

Our Development Process

EXPLORE

Planning

Design

IMPLEMENT

Development

Testing

EXECUTE

Launch

Maintenance